Saving you time, saving you money, Putting you first

For most companies, an advertising slogan like this, would remain just that - an advertising slogan. For Nashua, it is a mission - a mission that is made known to every employee on joining the company, and then continuously used in evaluating service performance.

In a market where competition is intense, Nashua is ever conscious of the fact that nothing does more to distinguish one company from another that excellent after-sales support and service.

Nashua maintains at its head office, a team of internationally trained specialists - engineers and technicians - who have been to Japan, Europe and the USA trained with the best. These specialists are themselves trained and also problem solvers. They operate in a highly sophisticated laboratory center in Johannesburg, backed up by the latest diagnostic equipment and daily contact with Nashua suppliers worldwide. This team of experts deals with any machine fault that cannot be solved by Nashua technicians in workshops around the country.

Nashua's after-sales service and preventative maintenance is supported by an extensive
network of service workshops and the most up-to-date computerized field of service system. So, no matter where a machine is located in the Republic of South Africa, Botswana, Namibia, or Zimbabwe, Nashua can assure its customers of efficient and quick response to any problem. If necessary, machines are stripped and rebuilt by skilled technicians using the latest precision testing equipment.

Nashua Zululand's Preventative Maintenance Programme is designed to ensure that all their products operate at peak efficiency at all times. Preventative maintenance for all products in the market place, is planned and executed by Nashua service teams nationwide.

Where unscheduled maintenance is required, downtime is kept to a minimum through a centralized Service Division, which uses cellular phone networks to allocate fully trained technicians to attend to the problem.

Taking out Nashua Zululand Service Contracts, which are available on all products, can minimize customer's service costs.